Shipping policy

Last updated: October 22, 2026

Your Ito Matsusaka Wagyu is shipped frozen in sealed, vacuum-skin packaging, protected inside an insulated foam cooler with dry ice and a sturdy outer carton. Please arrange prompt receipt, and read the arrival checks and dry-ice warning below before you unpack. Storage, thawing and cooking instructions are on our Delivery & Care page.

IMPORTANT: PERISHABLE RAW BEEF + DRY ICE

Open promptly in a well-ventilated area. Never touch dry ice with bare hands. Read the dry-ice warning before unpacking, check the food on arrival, and transfer it promptly to your freezer or refrigerator.

Ordering & Shipping Days

Ordering opens each Friday at 12 p.m. Pacific Time and stays open until 11:59 p.m. Sunday, Pacific Time, or until sold out. We ship every Wednesday and Thursday.

Pre-orders

During a pre-order sale, you can place a pre-order at any time until a size sells out or the sale ends. Pre-orders are paid in full when you order and are processed within 1–2 weeks. They then ship on our next Wednesday or Thursday shipping day or, if you chose pickup, are brought to our Hacienda Heights location for pickup. We email you when your order ships or is ready for pickup. Outside a pre-order sale, the weekly ordering window above applies.

Shipping & Delivery

We ship from San Gabriel, California, to street addresses in the 48 contiguous states and Washington, D.C. Orders travel by UPS next-day service, and UPS’s delivery commitment depends on the destination. We do not ship to Alaska, Hawaii, U.S. territories, international addresses or P.O. boxes.

Shipping charges, available services and estimated processing or dispatch times are shown before you place your order. We send tracking information when your order ships.

Next-day service describes transit after dispatch, not delivery the day after you order. Shipping days may be adjusted to avoid weekends, holidays, severe weather or service disruptions. Allow additional time after delivery for refrigerator thawing, especially when ordering for a special occasion.

If we cannot dispatch within the promised timeframe, we will notify you and provide the applicable option to accept a revised shipping date or cancel the unshipped order for a refund. If a shipment already in transit is delayed, contact us so we can assist; follow the arrival checks below when it is delivered.

Provide a complete address, including unit and access details. Monitor tracking and arrange for someone to retrieve the package promptly. For gifts, tell the recipient that a perishable delivery is expected. Contact us before requesting an address change or carrier hold.

Please check your shipping address before you place your order; you are responsible for its accuracy.

Local Pickup

When it is offered at checkout, free pickup is available for California orders at our Hacienda Heights pickup location, 1655 S Azusa Ave Ste F, Hacienda Heights, CA 91745. Orders are brought there and held for pickup.

Pickup hours: Sunday–Thursday 12–6 p.m., Friday–Saturday 12–7 p.m.

Pickup orders follow the same weekly ordering window, or the pre-order timing above during a pre-order sale. We email you when your order is ready for pickup, with instructions. Please collect your order within 3 days of our ready-for-pickup email. If you need more time, email us at info@mbmwagyu.com.

When Your Order Arrives

Unpack promptly and inspect every meat package. If the beef is not clearly frozen, check the food itself with a clean food thermometer. The cooler temperature, remaining dry ice and how cold the package feels are not substitutes for checking the food.

Frozen or partially frozen with ice crystals: Transfer the meat to your freezer, or place it in the refrigerator to begin thawing.

Thawed but at 40°F / 4°C or below: Refrigerate promptly and follow the product label. Properly handled beef that is still this cold may also be refrozen, although quality can be affected. Contact us with any arrival concerns.

Above 40°F / 4°C on arrival: Do not eat or taste the meat. Photograph the condition and temperature when practical, contact us promptly, and discard unsafe food. Do not try to rescue questionable meat by refreezing it.

Do not consume meat from a leaking, swollen or opened package, or a package with a broken seal, without contacting us for guidance. When safety is uncertain, do not eat it. Appearance and smell alone cannot establish that food is safe.

Important Dry-Ice Warning

Dry ice can cause severe cold burns. Its carbon dioxide gas can accumulate in enclosed spaces and create a suffocation hazard.

Unpack in a well-ventilated location. Never handle dry ice with bare hands. When handling is necessary, use insulated gloves designed for very cold temperatures, eye protection and suitable tools. Keep children and pets away. Never eat dry ice or put it in drinks.

Never seal dry ice inside an airtight container; pressure can build and the container can rupture. Leave remaining dry ice in its open or vented insulated container in a secure, well-ventilated location, inaccessible to children, pets and others, until it has completely changed into gas.

Do not put dry ice in a sink, toilet, drain or trash container. Move only the food into your refrigerator or freezer, not the shipping cooler containing dry ice. Do not keep dry ice in a refrigerator, freezer, closed vehicle or other enclosed, poorly ventilated space.

No dry ice remaining? Dry ice naturally turns into gas during transit. Its absence alone does not establish food safety. Check the condition and temperature of the food using the arrival instructions above.

Questions?

For questions about shipping, pickup or a delivery, email us at info@mbmwagyu.com and include your order number. Delivery concerns, cancellations and refunds are covered in our Refund Policy.